PARENT UPDATES & COMMUNICATION

Hi Dance Families!

The 2026–2027 dance year is almost here, and we are SO excited to welcome you to Soul Studios! Whether this is your family's very first year with us or you've been dancing at Soul for years, we are so grateful you've chosen to spend this season with us.

This email is a BIG one, but an important one! It includes important dates, tuition information, dress codes, recital information, Parent Weeks, communication expectations and more. Please save this email and add the important dates to your calendar so you can reference it throughout the year.

Before the season begins, please make sure you have the Studio Pro Portal App downloaded, are logged in, and have notifications turned ON. All Soul dance families need to have the app. More on that below!

We can't wait for another year of watching your dancers learn, grow in confidence, build friendships and, of course, DANCE!

MEET OUR DANCE PROGRAM DIRECTOR!

We are so excited to officially announce Tiffany Snyder as our Dance Program Director for the 2026–2027 season!

Tiffany has already been such an important part of our dance program, and we are thrilled to have her step into this leadership role. She will be working closely with Jenna and our dance instructors throughout the year to help oversee our dance program, support our teachers and families, coordinate recital, and continue building an incredible experience for our dancers.

You'll be hearing from Tiffany throughout the year through Studio Pro, and she will be one of your main points of contact for dance-specific questions, recital information and our new Soul Dance Parent Team.

We love what Tiffany brings to Soul, and we're so excited for this next chapter of our dance program with her in this role!

FIRST DAY OF DANCE

Our 2026–2027 dance season officially begins Tuesday, September 8, 2026!

Because Labor Day falls on Monday, September 7, our Monday dancers will have their first class the following week on Monday, September 14.

We can't wait to get everyone back in the studio!

TUITION + AUTOPAY

Dance tuition is based on our full September–June dance season and divided into 10 equal monthly payments.

Your card on file will automatically be charged on the 1st of each month, September through June, with the first tuition payment processing on September 1, 2026.

Because tuition is the full dance season divided into 10 equal payments, monthly tuition does not change based on the number of class days in a month, holidays or scheduled studio closures.

If your autopay is declined, you will receive an automated email from Studio Pro notifying you of the declined payment.

If your account remains unpaid for two weeks, you will receive a friendly reminder directly from Jenna. If the account is still not brought current after two weeks and there has been no communication with Jenna Schuler, your dancer will be removed from the program.

We completely understand that life happens. Communication is key! Please reach out if there is ever an issue with your account.

STUDIO PRO PORTAL APP — ALL DANCE FAMILIES NEED THE APP!

The Studio Pro Portal App is an essential part of being a Soul Studios dance family, and we are asking that every parent/guardian have the app downloaded, logged in and notifications turned ON.

Throughout the dance year, Studio Pro will be our primary hub for important dance information. This is where you'll find:

• The Studio Calendar — including important dates, closures, Parent Weeks and other dance events

• Important studio and dance announcements

• Dance Year group communication

• Direct messaging with Jenna and Tiffany

• Account and enrollment information

Please get in the habit of checking the Studio Calendar in the app! We will communicate important dates throughout the year, but the calendar is a great first place to look when you're wondering, "Do we have dance today?" or "When is the studio closed?"

Studio Pro Chat

We will have a Dance Year group chat inside Studio Pro. This gives Jenna and Tiffany a quick way to communicate important information directly to all of our dance families.

The Dance Year group chat is for announcements FROM Jenna and Tiffany and is NOT a place to ask questions or start a group conversation.

If you have a question, please send a private DM directly to Jenna Schuler or Tiffany Snyder through Studio Pro Chat. This is actually the quickest and easiest way to reach either of us!

To find your chats:

Open Chat → tap the lines in the upper-left corner → select the chat you need.

As a general guide:

Jenna Schuler: Tuition/billing, enrollment, make-ups, withdrawals, account questions or private family circumstances.

Tiffany Snyder, Dance Program Director: Dance program questions, recital information, Parent Team and general dance questions.

You may also text the studio at 509-514-7525. Please note that texting is preferred over calling and will generally get you a quicker response from Jenna.

Bottom line: if your dancer is enrolled at Soul, please make sure you have Studio Pro! We don't want anyone missing an important announcement, date change, closure or recital update because they weren't connected to the app.

ATTENDANCE + MAKE-UP CLASSES

We want your dancers in class as consistently as possible!

If your dancer needs to miss a class, you may privately message Jenna Schuler through Studio Pro Chat to ask about possible make-up options. We will happily point you toward an appropriate class when one is available.

Please remember that if your dancer misses class, it is the family's responsibility to work within our existing class schedule. Make-up classes are not guaranteed for student absences, and missed classes are not eligible for refunds or tuition credits.

Soul Studios rarely cancels dance classes, but if we have to cancel a class, we will provide a make-up opportunity.

BEFORE CLASS

A few little things make a BIG difference in helping our classes run smoothly:

• Please arrive approximately 5 minutes before class so your dancer has time to get ready.

• Dancers under age 7 should use the restroom before class begins.

• Every dancer should bring a labeled water bottle. We have a water cooler for refills but do not provide cups. Bottled water is available for purchase for $2.

• No food or gum in dance class.

• Please label shoes, water bottles, jackets and other belongings.

• Parents are welcome to leave during class! Go for a walk, run an errand, grab a coffee or wait in your car—we simply ask that you are back at the studio by your dancer's scheduled class end time for pickup.

DANCE CLASS ATTIRE

Proper dance attire helps our instructors see body alignment, keeps dancers safe and helps our dancers come into class ready to learn.

Ballet | Ages 2.5–8
Leotard, tights and pink ballet slippers. Hair should be securely pulled back and completely out of the face.

Ballet | Ages 8+
Black leotard, pink transition tights and pink split-sole canvas ballet slippers. Hair should be secured in a ballet bun.

Our older ballet dancers are leveling up this year, and we are intentionally raising the standard of our ballet program with them. Part of progressing in ballet is learning the professionalism, discipline and traditions of the art form, and we are excited to see them step into that!

Tap
Non-flare leggings or shorts, black tap shoes and hair secured out of the face.

Jazz
Leggings or shorts, tan jazz shoes and hair secured out of the face.

Lyrical
Leggings or shorts, lyrical shoes and hair secured out of the face.

Hip Hop
Comfortable clothing your dancer can move in—no jeans. Clean tennis shoes that are reserved for indoor Hip Hop use.

Acro
A leotard or fitted athletic/dancewear such as a fitted top with leggings or fitted shorts. Bare feet and hair securely pulled back. Please no loose clothing or jewelry, as instructors need to be able to safely spot dancers and see body positioning.

And one more time because we promise it will save us ALL some headaches: LABEL THOSE DANCE SHOES!

2026–2027 STUDIO CLOSURES

Please add these dates to your calendar. You can also find studio closures on your Studio Calendar inside the Studio Pro Portal App.

• October 31 — Halloween

• November 11 — Veterans Day

• November 24–27 — Thanksgiving Break

• December 21–January 1 — Christmas Break

• January 18 — Martin Luther King Jr. Day

• February 15 — Presidents Day

• April 12–16 — Spring Break

• May 31 — Memorial Day

These scheduled closures are already accounted for in our annual tuition structure and do not change monthly tuition.

Snow/Weather Closures: Soul Studios will make our own determination regarding weather-related closures rather than automatically following school closures. If we need to cancel dance due to unsafe conditions, families will be notified through Studio Pro and a make-up opportunity will be provided.

PARENT WEEKS — MARK YOUR CALENDAR!

We have TWO Parent Weeks planned this year:

October 26–30, 2026
December 14–18, 2026

And Parent Week isn't just observation week—you get to JOIN your dancer!

Come into class, learn what they've been working on and experience a little bit of dance alongside them. We promise, they LOVE getting to show you their world!

Please plan for one adult family member per dancer, per class. Parents or grandparents are welcome, but please no siblings or additional guests under age 18.

And especially for our littlest dancers—please make every effort to mark these dates and attend. They get SO excited to have their grown-up join them, and it can be really hard when they're the only little dancer without someone there.

OBSERVING REGULAR CLASSES + OUR LOBBY

Outside of Parent Weeks, class observation is at each dance teacher's discretion.

We love that our families want to be involved, but we also have a small lobby and hallways. Please avoid making the lobby/hallway your waiting spot every single week. Feel free to leave during class and come back for pickup!

If you do need to stay and observe, please be mindful of making room for other parents who may need to observe as well.

For everyone's safety, siblings may not run or play in the hallways or play on/touch fitness equipment. Our fitness equipment is not play equipment and needs to remain off-limits to children.

RECITAL 2027

Recital is truly one of our FAVORITE parts of the entire dance year. It is such a beautiful celebration of how much our dancers have learned and grown throughout the season!

Our official 2027 recital dates and venue are still being finalized. Official recital dates will be announced through Studio Pro as soon as they are confirmed.

Recital Commitment — January 1, 2027

Our instructors will begin recital choreography as soon as we return from Christmas Break.

If your dancer will NOT participate in recital, you must communicate that directly to Jenna Schuler by January 1, 2027.

If we have not received an opt-out by January 1, we will consider your dancer committed to recital and instructors will begin planning choreography and costuming accordingly.

Not participating in recital does NOT mean your dancer has to leave dance! We would still absolutely love to have your kiddo continue dancing with us for the entire season.

RECITAL COSTS + IMPORTANT PAYMENT DATES

We've structured recital costs in two parts so families can plan ahead.

February 25, 2027 — Costume Fees

Your card on file will automatically be charged $100 per recital costume on February 25. We begin ordering costumes immediately following this deadline.

For example:

• 1 recital costume = $100

• 2 recital costumes = $200

• 3 recital costumes = $300

• 4 recital costumes = $400

• 5 recital costumes = $500

Please make sure your card on file is current before February 25.

Once costumes have been ordered, costume fees are nonrefundable, even if a dancer later withdraws or is unable to participate.

April 1, 2027 — Recital Base Fee

Your card on file will automatically be charged the $125 recital base fee on April 1.

This fee helps cover the other pieces that make recital possible, including professional photos, stage/venue rental and production expenses.

Recital tickets are sold separately and will become available closer to the performance.

For planning purposes, that means the total recital expense is:

1 costume: $225 total
2 costumes: $325 total
3 costumes: $425 total
4 costumes: $525 total
5 costumes: $625 total

Please put February 25 and April 1 on your calendars now!

WITHDRAWAL / CANCELLATION POLICY

We hope your dancer spends the entire September–June season with us, but we understand that circumstances can change.

If you need to withdraw your dancer, you must complete the Dance Withdrawal Form on the Soul Studios website. We require 30 days' notice, and tuition remains due during that 30-day period.

Your dancer remains fully enrolled and is absolutely welcome and encouraged to attend classes throughout those final 30 days.

Please note that telling an instructor, sending a Studio Pro message, or simply discontinuing attendance does not constitute cancellation. The online Dance Withdrawal Form must be submitted to begin your 30-day notice.

Previously charged recital fees and costumes that have already been ordered are nonrefundable.

NEW THIS YEAR: SOUL DANCE PARENT TEAM + FUNDRAISING OPPORTUNITIES!

We are SO excited to launch a Soul Dance Parent Team this season!

As our dance program continues to grow, we'd love to bring together a group of parents who want to help build even more community, fun and opportunities for our dancers and families.

One of the things we would love our Parent Team to take on is creating fundraising opportunities for families who would like to help offset a portion of their dancer's recital expenses.

We know recital season comes with additional costs, especially for dancers participating in multiple classes, and we'd love for interested families to have opportunities to fundraise toward those expenses.

We do want to make one important distinction:

Soul Studios as a business will not be conducting or managing these fundraisers.

These will be parent-led fundraising opportunities organized through the Soul Dance Parent Team. The Parent Team will coordinate the fundraisers, manage the funds raised, and determine how those funds are applied toward recital expenses for the families who participate.

Fundraising is completely optional, and there is no guarantee of how much of a family's recital expenses will be offset.

However, if you are hoping to have opportunities to fundraise toward a portion of your dancer's recital fees, we strongly encourage you to get involved with the Parent Team! These opportunities can only happen if we have parents willing to help organize and make them happen.

The Parent Team can also help with fun dancer events and activities throughout the year, recital-week special touches, community events and parade participation, teacher appreciation, and other ideas our dance families dream up!

And joining doesn't have to mean a huge commitment. Whether you love organizing, fundraising, decorating, brainstorming or simply helping when you're available, there is a place for you.

If you'd like to be part of our inaugural Soul Dance Parent Team, please privately message Tiffany Snyder, Dance Program Director, through Studio Pro Chat.

We're excited to see what our dance families can build together this year!

WE'RE READY FOR AN AMAZING YEAR!

Thank you for trusting us with your dancers. We don't take it lightly that you choose to bring your kiddos through our doors week after week.

Our goal is bigger than teaching steps and putting on a recital. We want our dancers to grow in confidence, learn to work hard, build friendships, be challenged, have FUN and know that they have a place where they belong.

We have an incredible team of dance instructors ready to pour into your kiddos, and we are so excited for everything this year has in store.

A few big dates to remember:

September 1 — First tuition payment
September 8 — Dance begins
January 1 — Recital commitment/opt-out deadline
February 25 — Costume fees charged
April 1 — Recital base fee charged

And don't forget: download Studio Pro, turn those notifications ON and check your Studio Calendar throughout the year!

Let's have an AMAZING 2026–2027 dance season!

See you at the studio!

Jenna Schuler
Owner, Soul Studios

Tiffany Snyder
Dance Program Director

2027 Recital Information

Recital is one of our FAVORITE parts of the dance year! It is a celebration of everything our dancers have worked toward throughout the season—their growth, confidence, friendships, hard work, and love of dance.

Below you'll find our updated 2027 recital pricing structure, commitment policy, and important payment dates.Please read through this information carefully and mark these dates on your calendar.

Recital Dates

Our official 2027 recital dates and venue are still being finalized.

Once confirmed, recital dates, rehearsal information, and additional details will be communicated through the Studio Pro Portal App and added to the Studio Calendar.

January 1, 2027 | Recital Commitment Deadline

Our dance instructors will begin teaching recital choreography as soon as we return from Christmas Break.

Because choreography, class formations, costume planning, and recital preparation all depend on knowing which dancers are participating, January 1, 2027 is our recital commitment deadline.

If your dancer IS participating:

You don't need to do anything! If we have not received an opt-out by January 1, your dancer will be considered committed to the 2027 recital.

If your dancer is NOT participating:

Please privately communicate your decision to Jenna Schuler by January 1, 2027.

And please know—opting out of recital does NOT mean opting out of dance!

We would still LOVE to have your kiddo continue dancing with us for the entire September–June season. They can continue learning, growing, and participating in their regular classes even if recital isn't the right fit for your family this year.

NEW 2027 RECITAL PRICING

This year, we've updated our recital pricing structure to better reflect the actual cost of costumes while also making the expenses clear and predictable for families.

Recital costs will be divided into two separate payments.

February 25, 2027 | Costume Fee

On February 25, the card on file will automatically be charged:

$100 per recital costume

For example:

• 1 costume = $100

• 2 costumes = $200

• 3 costumes = $300

• 4 costumes = $400

• 5 costumes = $500

Costume ordering will begin immediately following this payment date.

Please make sure your card on file is current before February 25.

Once costumes have been ordered, costume fees are nonrefundable, even if a dancer later withdraws from the program or is unable to participate in recital.

April 1, 2027 | Recital Base Fee

On April 1, the card on file will automatically be charged a:

$125 Recital Base Fee per dancer

This fee helps cover the additional expenses required to produce our recital, including:

• Professional recital photos

• Stage/venue rental

• Production expenses

• Other recital-related costs

Recital tickets are NOT included in the base fee and will be sold separately closer to the performance.

What Will My Total Recital Cost Be?

For planning purposes, your total recital cost will depend on the number of recital costumes your dancer needs:

1 costume: $100 costume fee + $125 base fee = $225 total

2 costumes: $200 costume fee + $125 base fee = $325 total

3 costumes: $300 costume fee + $125 base fee = $425 total

4 costumes: $400 costume fee + $125 base fee = $525 total

5 costumes: $500 costume fee + $125 base fee = $625 total

This allows families to know their expected recital costs well in advance while allowing Soul to order costumes on time and cover the expenses involved in creating a professional recital experience for our dancers.

Recital Fundraising Opportunities

New this year, our Soul Dance Parent Team will have the opportunity to organize parent-led fundraisers for families who would like to help offset a portion of their dancer's recital expenses.

Please note that Soul Studios as a business does not conduct or manage these fundraisers. Fundraising opportunities are organized and managed by our parent-led Soul Dance Parent Team. The Parent Team will manage funds raised and determine how those funds are applied toward recital expenses for participating families.

Fundraising is completely optional, and there is no guarantee of how much of a family's recital expenses will be offset.

However, if fundraising toward recital costs is important to your family, we strongly encourage you to get involved with the Parent Team! These opportunities can only happen when we have parents willing to help organize and make them happen.

To get involved, privately message Tiffany Snyder, Dance Program Director, through Studio Pro Chat.

SAVE THESE DATES!

January 1, 2027
Recital commitment / opt-out deadline

February 25, 2027
$100 per costume automatically charged to card on file

April 1, 2027
$125 recital base fee automatically charged to card on file

Recital Dates
To Be Announced

Additional recital information, schedules, rehearsals, ticket sales, and updates will be communicated through the Studio Pro Portal App as we get closer to recital.

We can't wait to see our dancers shine on stage in 2027! 💜

Recital is one of our FAVORITE parts of the dance year! It is a celebration of everything our dancers have worked toward throughout the season—their growth, confidence, friendships, hard work, and love of dance.

Below you'll find our updated 2027 recital pricing structure, commitment policy, and important payment dates.Please read through this information carefully and mark these dates on your calendar.

Recital Dates

Our official 2027 recital dates and venue are still being finalized.

Once confirmed, recital dates, rehearsal information, and additional details will be communicated through the Studio Pro Portal App and added to the Studio Calendar.

January 1, 2027 | Recital Commitment Deadline

Our dance instructors will begin teaching recital choreography as soon as we return from Christmas Break.

Because choreography, class formations, costume planning, and recital preparation all depend on knowing which dancers are participating, January 1, 2027 is our recital commitment deadline.

If your dancer IS participating:

You don't need to do anything! If we have not received an opt-out by January 1, your dancer will be considered committed to the 2027 recital.

If your dancer is NOT participating:

Please privately communicate your decision to Jenna Schuler by January 1, 2027.

And please know—opting out of recital does NOT mean opting out of dance!

We would still LOVE to have your kiddo continue dancing with us for the entire September–June season. They can continue learning, growing, and participating in their regular classes even if recital isn't the right fit for your family this year.

NEW 2027 RECITAL PRICING

This year, we've updated our recital pricing structure to better reflect the actual cost of costumes while also making the expenses clear and predictable for families.

Recital costs will be divided into two separate payments.

February 25, 2027 | Costume Fee

On February 25, the card on file will automatically be charged:

$100 per recital costume

For example:

• 1 costume = $100

• 2 costumes = $200

• 3 costumes = $300

• 4 costumes = $400

• 5 costumes = $500

Costume ordering will begin immediately following this payment date.

Please make sure your card on file is current before February 25.

Once costumes have been ordered, costume fees are nonrefundable, even if a dancer later withdraws from the program or is unable to participate in recital.

April 1, 2027 | Recital Base Fee

On April 1, the card on file will automatically be charged a:

$125 Recital Base Fee per dancer

This fee helps cover the additional expenses required to produce our recital, including:

• Professional recital photos

• Stage/venue rental

• Production expenses

• Other recital-related costs

Recital tickets are NOT included in the base fee and will be sold separately closer to the performance.

What Will My Total Recital Cost Be?

For planning purposes, your total recital cost will depend on the number of recital costumes your dancer needs:

1 costume: $100 costume fee + $125 base fee = $225 total

2 costumes: $200 costume fee + $125 base fee = $325 total

3 costumes: $300 costume fee + $125 base fee = $425 total

4 costumes: $400 costume fee + $125 base fee = $525 total

5 costumes: $500 costume fee + $125 base fee = $625 total

This allows families to know their expected recital costs well in advance while allowing Soul to order costumes on time and cover the expenses involved in creating a professional recital experience for our dancers.

Recital Fundraising Opportunities

New this year, our Soul Dance Parent Team will have the opportunity to organize parent-led fundraisers for families who would like to help offset a portion of their dancer's recital expenses.

Please note that Soul Studios as a business does not conduct or manage these fundraisers. Fundraising opportunities are organized and managed by our parent-led Soul Dance Parent Team. The Parent Team will manage funds raised and determine how those funds are applied toward recital expenses for participating families.

Fundraising is completely optional, and there is no guarantee of how much of a family's recital expenses will be offset.

However, if fundraising toward recital costs is important to your family, we strongly encourage you to get involved with the Parent Team! These opportunities can only happen when we have parents willing to help organize and make them happen.

To get involved, privately message Tiffany Snyder, Dance Program Director, through Studio Pro Chat.

SAVE THESE DATES!

January 1, 2027
Recital commitment / opt-out deadline

February 25, 2027
$100 per costume automatically charged to card on file

April 1, 2027
$125 recital base fee automatically charged to card on file

Recital Dates
To Be Announced

Additional recital information, schedules, rehearsals, ticket sales, and updates will be communicated through the Studio Pro Portal App as we get closer to recital.

We can't wait to see our dancers shine on stage in 2027! 💜

• November 11, 2026 — Veterans Day

• November 24–27, 2026 — Thanksgiving Break

• December 21, 2026–January 1, 2027 — Christmas Break

• January 18, 2027 — Martin Luther King Jr. Day

• February 15, 2027 — Presidents Day

• April 12–16, 2027 — Spring Break

• May 31, 2027 — Memorial Day

Tuition & Enrollment Policies

Soul Studios Dance + Tumbling programs run on a September–June season. When you enroll your child, you are enrolling in the full season, with annual tuition divided into 10 equal monthly payments for your convenience.

Monthly Tuition

Tuition is automatically charged to the card on file on the 1st of each month, September through June.

Monthly tuition is an installment toward the cost of the full dance or tumbling season and is not based on the number of individual classes held within a particular month.

Because of this, tuition remains the same during months that include holidays, scheduled studio closures, or a different number of class days.

Tuition is nonrefundable.

Autopay + Past Due Accounts

A valid card must remain on file throughout enrollment.

If your automatic payment is declined, you will receive an automated email notification through Studio Pro. Please log into your account and update or process your payment as soon as possible.

If an account remains unpaid for two weeks, you will receive a personal reminder from Jenna Schuler.

If the account has not been brought current after two weeks and there has been no communication with Jenna, the student will be removed from the program.

We understand that life happens. If you are experiencing an issue with your account, please communicate with us so we can work with you.

Missed Classes + Make-Ups

Tuition refunds or credits are not provided when a student misses class.

If your child misses a class and you would like to explore a make-up option, please privately message Jenna Schuler through Studio Pro Chat. We will help direct you toward an appropriate class if one is available.

Make-ups for student absences must work within our existing class schedule and class availability and are not guaranteed.

If Soul Studios cancels a regularly scheduled class, we will provide a make-up opportunity.

Scheduled Studio Closures

Planned holidays and studio closures are built into our annual tuition structure and do not reduce or prorate monthly tuition.

All current studio closures and important program dates can be found on the Studio Calendar in the Studio Pro Portal App.

For weather-related closures, Soul Studios makes its own determination based on conditions and does not automatically follow local school closures. If Soul Studios cancels a class due to weather, families will be notified through Studio Pro and a make-up opportunity will be provided.

Withdrawal + Cancellation

Enrollment is for our September–June season; however, we understand that circumstances may change.

To withdraw a student from Dance or Tumbling, families must complete the official Withdrawal Form located on the Soul Studios website.

A 30-day notice is required, and tuition remains due throughout the 30-day notice period.

Your child remains fully enrolled during those 30 days and is welcome and encouraged to continue attending class through their final enrollment date.

Telling an instructor, sending a Studio Pro message, or discontinuing attendance does not constitute cancellation.Your 30-day notice period begins when the official online Withdrawal Form is submitted.

Any previously charged, purchased, or ordered program expenses—including applicable recital fees and costumes—remain nonrefundable.

Studio Pro Portal App

All enrolled families are required to have access to the Studio Pro Portal App with notifications turned ON.

Studio Pro is where families can access the Studio Calendar, receive important announcements, view account and enrollment information, and communicate directly with our team.

For the quickest response regarding tuition, billing, enrollment, make-ups, or withdrawals, please privately message Jenna Schuler through Studio Pro Chat.

You may also text Soul Studios at 509-514-7525. Text messages are preferred over phone calls and will generally receive a quicker response.

Studio Pro Portal App | Parent How-To Guide

The Studio Pro Portal App is an essential part of being a Soul Studios family! All Dance + Tumbling families should have the app downloaded, be logged in, and have notifications turned ON.

Studio Pro is where you'll find important announcements, our studio calendar, account information, enrollment details, and the quickest way to communicate directly with our team.

1. Download + Log Into Studio Pro

Download the Studio Pro Portal App on your phone and log in using the email associated with your Soul Studios account.

Please make sure you are using the same email address you used when registering your child.

Once you're logged in, we recommend turning notifications ON so you don't miss important studio communication.

2. Check the Studio Calendar

The Studio Calendar should be one of your first stops when you have a scheduling question!

You'll find important dates including:

• Studio closures

• Holiday breaks

• Parent Weeks

• Special events

• Other important Dance + Tumbling dates

Before messaging us to ask, "Is there class today?", take a quick peek at your Studio Calendar! We work hard to keep this updated throughout the year.

3. Find Your Chats

Studio Pro Chat is the quickest way to communicate directly with Jenna or Tiffany.

To see all chats available to you:

Open Chat → tap the lines in the upper-left corner → select the chat you need.

You may see both group chats and the option to communicate privately.

Dance Year Group Chat

Our Dance Year group chat is used by Jenna and Tiffany to quickly send information TO our dance families.

Please do not use the group chat to ask individual questions or start group conversations.

Have a question? Send us a private DM instead!

Who Should I Message?

Jenna Schuler | Owner
Message Jenna for:

• Tuition or billing

• Account questions

• Enrollment

• Make-up class options

• Withdrawal/cancellation

• Private family circumstances

Tiffany Snyder | Dance Program Director
Message Tiffany for:

• Dance program questions

• Recital information

• Dance-specific questions

• Soul Dance Parent Team

• Parent-led fundraising questions

4. Keep Your Payment Information Current

Your card on file is used for automatic monthly tuition and other applicable program charges.

Please keep your payment information current throughout the season.

If an automatic payment is declined, Studio Pro will send you an automated email notification. Please log into your account as soon as possible to address the outstanding balance or update your payment method.

5. Check Your Account + Enrollment

Studio Pro is also a great place to reference your family's account and enrollment information.

Please take a moment after registering to make sure your child's enrollment and your family information are correct.

If something doesn't look right, privately message Jenna and we'll help!

6. Turn Those Notifications ON!

This one is important!

Please allow notifications from Studio Pro on your phone.

Throughout the year, we use Studio Pro to communicate important information that may include schedule updates, studio closures, weather cancellations, recital information, reminders, and other time-sensitive announcements.

We don't want you to miss something important because your notifications were turned off!

Need Help?

If you're having trouble with Studio Pro or can't find what you're looking for, we're happy to help.

The quickest way to reach us is through a private Studio Pro Chat.

You can also text Soul Studios at 509-514-7525. Texting is preferred over calling and will generally receive a quicker response.

Our biggest Studio Pro tips: Keep notifications ON, check your Studio Calendar, and use private Chat when you need us! 💜

Dancing Through the Decades 2026

https://drive.google.com/file/d/1SpPA0dm9Uz0lkG8tVmxn-UDVvx1MDxQU/view?usp=sharing

Candyland 2025

https://drive.google.com/file/d/1RiSpSA0p7LMJ5WCDFrNuMFkE-WycNNwf/view?usp=sharing

Just Dance 2024

https://drive.google.com/file/d/1sUCOLe8fDfeI_frvuJS6xZaSil5FBFg4/view?usp=sharing

Soul Studios Dance Program Policies

At Soul Studios, our goal is to create a positive, encouraging environment where dancers can have fun, build confidence, develop strong dance technique, and learn the value of commitment and hard work.

We expect all dancers to show respect for themselves, their instructors, their classmates, our staff, and the studio space. Our instructors will consistently enforce the expectations below so that every dancer has the opportunity to learn, grow, and enjoy their time at Soul.

Classroom Expectations

Dancers are expected to:

• Arrive on time and prepared for class.

• Follow the dress code for their specific class.

• Have hair pulled back and secured away from the face. Ballet dancers should have their hair secured in a bun.

• Use the restroom before class begins.

• Attend class consistently and follow our attendance policy.

• Keep cell phones, smart watches, earbuds, and other electronic devices put away during class.

• Leave gum, food, and drinks other than water outside the dance room.

• Treat instructors, classmates, Soul Studios staff, and the studio space with kindness and respect.

• Listen while the instructor is teaching and avoid unnecessary talking during class.

• Ask questions when clarification or help is needed.

• Use ballet barres appropriately. Leaning, sitting, lounging, or hanging on the barres is not permitted.

• Participate in end-of-class applause as a way to recognize the hard work of themselves, their fellow dancers, and their instructor.

• Let the instructor know before class if they are injured or need modifications.

• Stay home when they are ill or experiencing symptoms that could be contagious.

Our instructors reserve the right to have a dancer sit out or contact a parent/guardian if behavior becomes disruptive, disrespectful, or unsafe.

Dress Code

Proper dance attire allows our instructors to see alignment and technique, keeps dancers safe, and helps create an environment where dancers are prepared and ready to learn.

Ballet

Dancers should wear:

• Black leotard

• Pink ballet tights

• Pink ballet shoes

• Hair securely pulled back into a ballet bun

• Minimal jewelry; small stud earrings are acceptable

Ballet shoes should fit properly and be kept in good condition.

Tap

Dancers should wear:

• Comfortable, fitted clothing that allows for movement

• No jeans or flare leggings

• Black tap shoes

• Hair pulled back and away from the face

• Minimal jewelry

Tap shoes should fit properly and be kept in good condition.

Hip Hop

Dancers should wear:

• Leggings, joggers, or sweatpants

• Comfortable shirt

• Clean tennis shoes appropriate for movement

• Hair secured back and away from the face

Please no jeans or bare feet.

Lyrical

Dancers should wear:

• Leggings, tights, or other fitted clothing that allows for comfortable movement

• Foot undies/turners as appropriate for the class

• Hair secured back and away from the face

Jazz

Dancers should wear:

• Leggings with a fitted shirt, or tights/leotard with shorts

• Tan jazz shoes

• Hair secured back and away from the face

General Dress Code Guidelines

Neatness & Preparation
Dancers should arrive dressed and ready for class. Proper attire helps dancers transition into class with focus and allows instructors to safely correct technique and alignment.

Personal Hygiene
Good personal hygiene is expected. As dancers become older, appropriate use of deodorant is encouraged. Dance shoes and attire should also be kept clean and in good condition.

Jewelry
Jewelry should be kept to a minimum for safety. Instructors may ask dancers to remove jewelry that could interfere with movement or create a safety concern.

Class-Specific Requirements
An instructor may occasionally request different attire or footwear for a particular class, level, rehearsal, or performance. Families will be notified when additional items are needed.

Following the dress code demonstrates preparation, discipline, and respect for both the dancer's training and the classroom environment.

Studio Rules

To keep Soul Studios safe and enjoyable for all of our families:

• No food or beverages other than water are permitted inside the dance rooms.

• Cell phones, smart watches, earbuds/AirPods, and similar electronic devices may not be used during class. Devices kept inside a dance bag should remain silenced and put away.

• If a dancer is using or wearing an electronic device during class, the instructor may ask them to remove it until class has ended.

• Children must be supervised by a parent or guardian while they are not participating in a scheduled class.

• Please do not allow children to run through the studio, climb on furniture, or play on studio equipment.

• Personal belongings should be kept together in a dance bag whenever possible.

• Soul Studios is not responsible for lost, stolen, damaged, or forgotten personal belongings.

• Younger dancers should use the restroom before class begins to help prevent accidents and unnecessary disruptions.

• Parents/guardians are responsible for being available for their dancer and picking them up promptly at the end of class. Repeated or excessive late pickups may result in additional fees.

• Parents, siblings, friends, and other guests are not permitted inside the dance room during regular classes unless invited by the instructor or Soul Studios staff.

• Viewing opportunities will be communicated to families throughout the dance season.

Attendance

Consistent attendance is an important part of dance training. Dance is a progressive activity, and dancers build upon skills, technique, choreography, and formations from week to week.

• Families are responsible for communicating known absences to Soul Studios.

• Tuition is not prorated or refunded for missed classes.

• Makeup classes are not guaranteed for dancer absences.

• Excessive absences may result in a dancer being moved to a different level or class when appropriate.

• A dancer who misses three consecutive weeks or more without communication may be required to forfeit their class space.

• Excessive absences, particularly during recital preparation, may result in removal from part or all of a recital routine if the instructor determines the dancer cannot safely or confidently perform the choreography.

• Dress rehearsals and other designated mandatory rehearsals are required for recital participation.

We understand that illness, family emergencies, and unexpected circumstances happen. Communication with our team is always encouraged.

Tuition & Billing

Dance tuition is based on the full dance season, divided into scheduled payments for the convenience of our families. Tuition is not calculated based on the number of individual classes held within a particular month.

Because of holidays, school schedules, recital preparation, and planned studio closures, some months may contain more class meetings than others. These variations have already been taken into consideration when determining tuition for the season.

• Tuition payments are non-refundable and non-transferable.

• No refunds, credits, or prorated tuition will be provided for classes missed by the dancer.

• Makeup classes are not guaranteed.

• Families are responsible for keeping their payment method and account information current.

• Accounts that become more than 30 days delinquent may result in the dancer being unable to participate in class until the account is brought current.

• Any outstanding balance remains the responsibility of the parent/guardian, even if the dancer stops attending class.

Withdrawal & Cancellation

We understand that circumstances may change during the dance season.

Soul Studios requires 30 days' written notice to withdraw a dancer from the Dance Program.

The official cancellation process must be completed through the Soul Studios Dance Cancellation Form.

• The 30-day notice period begins when the completed cancellation form is received.

• Your dancer remains enrolled during the notice period and may continue attending class.

• Tuition remains due through the dancer's official enrollment end date.

• Depending on the family's regular billing date, a final payment or prorated payment may be required.

• Simply discontinuing attendance does not constitute cancellation.

• Telling an instructor or staff member that your dancer will no longer be attending does not replace completion of the cancellation form.

• Registration fees, tuition already paid, and other previously paid fees are non-refundable.

• All outstanding balances must be paid in full before the dancer's enrollment is officially closed.

• Cancellation does not eliminate tuition, recital fees, costume expenses, merchandise charges, or other financial commitments that have already been incurred or committed to on behalf of the dancer.

• Re-enrollment later in the season is subject to class availability and applicable registration requirements.

Injuries & Medical Concerns

Parents/guardians are responsible for determining whether their dancer is physically able to participate in dance activities.

Dancers should notify their instructor of an injury or physical limitation before class begins whenever possible.

Our instructors may modify activities, ask a dancer to observe, or ask a dancer to discontinue participation if they believe continuing could be unsafe.

If a dancer is returning following surgery, significant injury, or another medical event, Soul Studios may request medical clearance before allowing the dancer to return to full participation.

In the event of an injury or medical emergency, Soul Studios reserves the right to contact the parent/guardian and/or emergency medical services when staff believe it is necessary for the dancer's safety.

Behavior & Safety

Soul Studios is committed to maintaining a safe, welcoming, and respectful environment for our dancers, families, instructors, and staff.

Bullying, harassment, threatening behavior, repeated disruption, disrespect toward staff or other dancers, or behavior that compromises the safety of others will not be tolerated.

Soul Studios reserves the right to remove a dancer or family from the program when behavior is determined to be unsafe, disruptive, threatening, or significantly inconsistent with studio expectations.

Our goal is always to communicate with families and work together whenever possible.

Parent & Guardian Responsibility

Parents and guardians play an important role in creating a successful dance experience.

By enrolling a dancer at Soul Studios, families agree to:

• Review studio communications and stay informed about important dates, rehearsals, performances, and schedule changes.

• Keep contact and payment information current.

• Communicate questions or concerns directly with Soul Studios.

• Ensure dancers arrive prepared and on time.

• Pick dancers up promptly following class.

• Maintain respectful communication with Soul Studios instructors, staff, dancers, and other families.

• Follow all Dance Program policies, including tuition, attendance, recital, cancellation, and studio safety policies.

We are grateful to have your family as part of the Soul Studios community and look forward to creating a dance season filled with growth, confidence, friendships, hard work, and a whole lot of fun.